Rochester, NY – NYSEG expects to complete 90% of its power restoration work in the company’s Brewster Division (parts of Westchester, Putnam and Dutchess counties, where NYSEG serves 85,000 customers) by the end of Wednesday and the remainder of the work by the end of Friday.
Approximately 58,000 NYSEG customers are currently without power in the Brewster Division where nearly 1,000 NYSEG and contract personnel are working on the front lines and behind the scenes to restore power.
“We certainly understand how inconvenient and frustrating it is to be without power, and our people are working around the clock to restore service safely and as quickly as possible,” said Mark S. Lynch, president of NYSEG and RG&E. “Despite the considerable challenges posed by hazardous and challenging working conditions, we are making good progress.”
As NYSEG completes its damage assessment work, estimated restoration times are being assigned to each outage. Those estimated restoration times are available at
http://www.nyseg.com/Outages/outageinformation.html or 1.800.572.1131.
NYSEG offers the following storm emergency tips:
During a power interruption
• Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
• Contact NYSEG (1.800.572.1131) to report a power interruption. Our telephone system lets callers report the problem, helps our crews respond quickly and efficiently, and provides customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can also report the interruption online at nyseg.com.
• Listen to a battery-powered radio for weather and power restoration updates.
• Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
• Emergency generators can be dangerous. Carefully follow the manufacturer’s instructions. Never run an emergency generator indoors; operate generators only outdoors in well-ventilated areas.
• Don’t use a natural gas or propane range to heat your home.
• Never use outdoor grills or stoves inside.
• Keep refrigerators and freezers closed as much as possible to prevent food from spoiling – most food will last 24 hours.
After power is restored
• If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG to have services turned on.
• Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
• Replenish emergency supplies used during the storm.